Privacy Policy2018-05-10T14:13:43+00:00

Privacy and Data Protection Policy

Introduction

Lottie’s Lifestyle and Fitness is committed to protecting your privacy and complies with the Data Protection laws applicable to the UK.

This privacy policy applies when you visit the website (www.lottieslifestyleandfitness.co.uk) provide data via Jotform, email, phone or in person. It sets out how and why we at Lottie’s Lifestyle and Fitness collect your personal data, what data we collect and how we use it, how we keep it secure and your rights to amend, view or delete your data.

 

You can rest assured your details will never be passed or sold to other companies for marketing or mailing purposes. We do not use the information we collect about you other than to process your request or, if applicable, to send you relevant information regarding a service you have signed up to.

 

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at: lottielifestyle@hotmail.com

 

Types of data we collect and how we use it

Personal Data – This refers to any data capable of identifying an individual.

In order to access the services offered by Lottie’s Lifestyle and Fitness you are asked to provide both basic and sensitive data. You will be asked to provide

  • Identity data – e.g. your name, title, date of birth, gender, next of kin details
  • Contact data – e.g. your address, email address and telephone number
  • Financial data – e.g. your bank account or payment card details
  • Transaction data – details of payments made and details of purchases
  • Marketing and communications data – this may include your preferences in receiving marketing communications from us and third parties and your communication preferences

Sensitive Data – This information is used in order to ensure you are medically safe to use the services provided by Lottie’s Lifestyle and Fitness and that any services we provide are tailored to your needs.

  • Complete a medical PARQ
  • If necessary (your are pregnant or postpartum) you will be asked to complete a more detailed medical questionnaire regarding your pregnancy/postpartum period
    • This may ask for your babies date of birth
    • Delivery type
    • and further questions relevant to suitability of exercise

We require your explicit consent for processing sensitive data and so you are asked to confirm this before submitting your data.

How we collect your personal data  

We collect data via a number of different methods.

If you make an enquiry via the contact form on the website, social media or via email you will be providing details such as your name, contact number and email address. We will only use these to respond to your query or send you relevant information about the services you have demonstrated an interest in.

If you make a purchase via the website you will be providing your name, address and contact details to Lottie’s Lifestyle and Fitness. This will be used to provide you with the goods you have purchased and inform you of the progress of your order.

When you complete the screening you may see an opt in option to receive marketing communication from us by email. This would be to inform you of new services, events or information that we think may be of interest to you. You are able to opt out of this marketing at any time by emailing lottielifestyle@hotmail.com

Cookies – cookies are text files that are placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website. We only use this data for statistical purposes to identify how the website is being used. When you visit the website you will be notified that we use cookies and are given the opportunity not to accept. Most web browsers automatically accept cookies but you can modify this in your browser to decline if you prefer. This may prevent you from taking full advantage of the website. For further information about cookies visit www.allaboutcookies.org

Links to other websites

When you sign up to the Strong Mama/Strong Family or Personal Training services you will be directed to complete a form on the host website Jotform. As the data you submit it both personal and sensitive it is encrypted. Only Lottie’s Lifestyle and Fitness has the key to this data and therefore it is not accessible by Jotform. All your data is stored on servers within the EU.

When you purchase a service or product via the website we use a third party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/us/privacy.

Use of other websites and social media

This privacy policy only applies to use of Lotties Lifestyle and Fitness and the services they provide. Therefore any use of social media, or links to other websites are not covered by this policy and you should read their privacy policies.

Security

Any information  you provide to use will only be used by us. However your information may be disclosed where we are obliged or permitted to by law.

If we deem it in your interests to refer you to another medical professional then we would discuss this with you before passing on any data, or discussing your data in a professional capacity with a suitably qualified individual.

We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical and electronic procedures to safeguard and secure the information we hold. We hold your personal data for no longer than is reasonably necessary.

The data you provide via Jotform is encrypted and held

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Please email your request to lottielifestyle@hotmail.com.

Changes to our privacy policy

We keep the policy under review and will place any updates on the webpage. This policy was last updated May 2018.